Customer Testimonials

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Google Feb 11, 2025

Shannon Franke was great to work with. She took a lot of time to work with us, schedule a test drive, etc. Very knowledgeable and helpful. Compared to some 'other' car dealer sales people, Shannon was by far the best we have met. It is easy to see she is committed to customer satisfaction. A real joy to interact with.

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Google Feb 5, 2025

I searched ever web site on the internet to try to find the Bronco with the exact features we wanted. Pritchard had the perfect one at a better than perfect price. Ask for Kristi, she was very honest and maintained constant communications to make sure I could be in an out as quickly as possible. I don't like working with dealerships and this might be the only one I've every delt with that was pleasant and honest. No extra fees or surprises.

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Google Jan 28, 2025

Very prompt and professional sales personnel

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Google Jan 26, 2025

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Google Jan 25, 2025

Quite a lovely and smooth-going process at Lake Chevrolet, that I would dare to say wouldn't have been possible without Shannon F. She was consistent in the information she provided, and the follow-up; in addition to her communication, was superb! Questions asked were received with answers. Honest answers. She was exceptionally professional in demeanor while still managing to sprinkle in some kind and playful banter throughout the process. I found it was certainly welcomed during what could be a stressful process for some. Honest and true customer service!

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Google Jan 25, 2025

Thank you for the excellent customer service, Blake! We appreciate the professionalism at Pritchard's and the ease of trading with you. Thanks for taking the time to clearly explain new features of our vehicle.

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Google Jan 23, 2025

Had a really good experience trading pickups at this dealership. Blake was very helpful keeping in contact with me and pleasant to work with on making the deal. They are not high pressure there to finance with them or buy the extended warranty. They have a big selection and treat people right!

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Google Jan 12, 2025

Today we had the best experience at Pritchards Lake Chevrolet. Shannon greeted us right away even tho it was a cold day out. We were shown what we were interested in and found our SUV. All steps in getting it done went great. Gave a great value for our trade in and now have a Trailblazer that we so appreciate. Thanks so much Shannon and the Pritchard team that made our day.

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Google Jan 5, 2025

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Google Dec 31, 2024

We recently purchased a used SUV from Pritchard’s Lake Chevy, and we were very pleased with both the vehicle and how we were treated. Nate was helpful in getting the vehicle and financing paperwork work ready for us, and Jason had the purchase documents ready so that we were in and out in 1.5 hours! My wife loves the SUV, and we’re very happy with the experience!

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Google Dec 24, 2024

Nate helped me with the process of getting my first car. It was such an wonderful process. Also shout out to JZ for assistance with the other end of stuff! Definitely would recommend Pritchards for buying a vehicle.

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Google Dec 12, 2024

Great place, great people, low stress.

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Google Dec 12, 2024

Service was easy to schedule. It was completed within a reasonable time and completed as requested. All people we had contact with were pleasant and professional.

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Google Dec 11, 2024

I traded in a 2016 Equinox for a 2024 equinox with just under 11,000 miles. Working thru the process with Justin was fantastic! No hard sell at all-just important information about the purchase. We spent a lot of the time talking sports and family, just a good down to earth guy! When I moved to the finance side to sign some papers-I found Jason to be just as down to earth. I really enjoyed visiting with him the few minutes we were together! I couldn't recommend Pritchards enough! I got a great deal-a sweet new SUV- and dealt with some fantastic people!!

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Google Dec 10, 2024

(Translated by Google) Thank you José for your help, very satisfied (Original) Gracias José por su ayuda muy satisfecha

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Google Oct 26, 2024

Kristy Miles was an amazing sales consultant! We totally appreciated her honesty, patience, and willingness to work with us as we purchased our new activ/equinox 2025. Thank you Kristi!

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Google Oct 24, 2024

Fast, friendly service. They offer a pick up and return option which is great.

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Google Oct 21, 2024

Very helpful in doing recall service. Thank you

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Google Oct 21, 2024

Found the truck I was looking for. Call Scott Behm he made the buying process so easy. The Pritchard’s Team is an amazing team! Very Professional!

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Google Oct 1, 2024

We have bought four vehicles from Pritchard's in Clear Lake. No hassle when choosing a vehicle. We currently bought a vehicle for our daughter from Jason in Sales who was also sold us another vehicle for our other daughter. Sales people make the sale easy and explain all the documents and answer any questions we had. Recommend Pritchard's Auto if you are looking for a vehicle.

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Google Sep 25, 2024

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Google Aug 31, 2024

I have purchased three vehicles from them. The recent purchase was a work truck that was a challenge to locate. They understood my request and needs and located a truck that meet my requirements. Once they had it one site I picked it up and the whole paperwork process was less than 15 minutes. Very pleased with process.

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Google Aug 27, 2024

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Google Aug 19, 2024

I am very satisfied with the service I receive at Pritchard's Lake.

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Google Aug 3, 2024

Kristi was great to work with, so great we came back the next day to buy a second car from her!

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Google Aug 1, 2024

We bought a used car from here and really enjoyed our experience. Kristi Miles was a dream to work with. Very friendly and even paid attention to our kids, which we had along. We had a lot of questions, and she answered them all with grace and patience. Would consider them again in the future.

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Google Jul 30, 2024

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Google Jul 20, 2024

My first purchase with you, both Cody and Jason were great to work with. Seen the mustang online and made the trip over. So glad I did asI love it. Thanks

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Google Jul 16, 2024

Great

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Google Jul 14, 2024

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Google Jun 26, 2024

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Google Jun 24, 2024

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Google Jun 5, 2024

This is our 2nd car purchase with Pritchards and Kristie! Amazing team, wonderful sales & customer service. I have my car serviced there and then service dept is also wonderful!

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Google May 31, 2024

Blake and Jason took great care of us getting our new vehicle. We filled out the application online and came up a few days later to pick the vehicle up. We were in an out, no hassle, and they didn't complain about my kids being with me!

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Google May 26, 2024

Blake and the entire team at Pritchard’s made the car buying experience easy, smooth, and comfortable! We love our new car.

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Google May 20, 2024

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Google May 12, 2024

Had a great experience. They do great work and had me back on the road in no time.

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Google Apr 25, 2024

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Google Apr 25, 2024

Great service.

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Google Apr 21, 2024

Cody and Finance made they buying experience enjoyable and simple

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Google Apr 5, 2024

Micah worked really hard making sure the truck I purchased was the correct one for me. Very happy with it wasn’t sure I was going to buy new. Turned out to be the best choice for me.

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Google Mar 26, 2024

Cody was great through the whole buying process. We talked about the exact vehicle I was looking for and each time one came available he would reach out. We love the vehicle he found for us, fits all the needs we required!

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Google Mar 21, 2024

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Google Mar 9, 2024

Pritchard's Lake was so helpful when my son's truck broke down in Clear Lake. The service department was extremely helpful and understanding during this stressful time for me, as I live in Michigan. Ultimately it came to the fact the truck was no longer salvageable, which was a sad moment, as this truck was a gift from my deceased father to my son. I had to make the decision to "give up" on repairs and buy a new vehicle. The service department put me in contact with salesman Blake. Blake was absolutely wonderful to work with. ...

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Google Mar 6, 2024

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Google Feb 26, 2024

Had a great experience! Blake worked with us and my limited time- frame and brought the car closer to us to test drive. When we went to the dealership Cody and Blake worked with us and got us out with our new car pretty quick. Thank you!

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Google Feb 13, 2024

Thanks Jason!!

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Google Feb 12, 2024

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Google Feb 10, 2024

Scott in sales and Angie in finance were fantastic to work with! Great overall experience!

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Google Jan 20, 2024

Awesome customer service! I first tried to get into the dealership in Mason City which was the worst experience I’ve ever had with a dealership. Totally different experience here at Pritchard. Got me in quick and diagnosed the problem with my truck as they did my oil change. Very helpful and professional.

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Google Jan 12, 2024

I have been shopping and looking for a new vehcile for sometime, wanting to replace my 2015 Ford Escape. I was introduce to Blake True after discussing some vehicles that I was interested in. He was awesome! I told him the different options I was thinking of and what I was torn between. He showed me several different vehicles and we test drove them. He actually knew everything about them, all the specs, what they were equipped with, which ones had certain features and which ones didn't. He never had to pause too look anything up, and never said "...

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Google Jan 10, 2024

Scott arranged a loaner for us from Lake Chevrolet while a recall was taken care of at the Garner location. Our car was picked up & brought back to Clear Lake where an oil change was done. It all went smoothly ! Thanks so much!

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Google Jan 3, 2024

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Google Jan 2, 2024

Stop in to ask questions on a loaner car they gave me as my chevy was in the shop. Deal was really good so I purchase the loaner

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Google Nov 18, 2023

Great dealership! Knowledgeable and Friendly staff!

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Google Nov 16, 2023

Always purchase and have my vehicles serviced here, great and friendly crew!

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Google Oct 25, 2023

My husband and I purchased a Ford Edge from this location. And let me tell you, the experience was outstanding. Kristi and Angie were amazing to work with, they were down to earth, relatable and all around helpful in every way possible. We had never owned such a high tech vehicle and Kristi sat down with me and ran through every feature the car had and I appreciated that more than she could ever imagine. I am excited to keep coming back to Pritchard's to purchase our future vehicles!

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Google Oct 25, 2023

Great place Scott is a great guy.

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Google Oct 24, 2023

Great service and knowledgeable staff.

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Google Oct 2, 2023

Kristi and Blake made the process of getting a vehicle for our family very smooth! Highly recommend!

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Google Sep 22, 2023

Sales Department is top notch.

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Google Aug 23, 2023

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Google Aug 21, 2023

Justin's years of experience and integrity are priceless.

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Google Aug 20, 2023

Service department is great. My appointment was at 4 they had it at 4:02 and back to me at 4:34.....I highly recommend them!!

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Google Aug 2, 2023

Flew out from Indiana to buy a new Chevy Bolt. Derek was our salesman, and he did a great job with everything. Angie and Austin also did a great job in the finance dept., getting all the necessary docs together. They all made the process pretty simple, thanks a bunch!

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Google Jul 27, 2023

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Google Jul 24, 2023

Buying was quick and easy. Very professional. Helped with all my questions.

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Google Jul 23, 2023

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Google Jun 30, 2023

I had a great experience buying a vehicle for my business here at Pritchard's. The price was very reasonable and the whole process was completely transparent. Pritchard's is a multi-generation business and you can tell right away that this place is special. Kristi was my salesperson. She was friendly, engaging, funny and had a warm smile! She didn't push or pressure me in any way. It really felt like I was just talking to an old friend. The process was quick and easy, Kristi had everything ready for me and made sure I was comfortable the entire ...

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Google Jun 22, 2023

Always enjoy doing business with Pritchards! The Behms are great people and they're my first call whenever I'm in the market for a new vehicle.

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Google Jun 15, 2023

Everything from my salesman Derek to the finance department went so smooth. Driving 2 hours away they made sure everything was ready for me and didn’t waste my time. The truck was clean and as advertised. They gave top dollar for my trade too. I wouldn’t be afraid to buy or recommend Pritchards to anyone.

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Google May 28, 2023

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Google May 25, 2023

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Google May 13, 2023

Got a new Equinox RS very nice

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Google May 4, 2023

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Google Apr 10, 2023

Top notch Salesman (Derek Prestholt) and the dealership too. Derek and I worked together to keep track of my car during the transit period and once it arrived the remaining paper work was fast and easy. I have nothing but good things to say about the whole experience. And, we love, love, love our new 2023 Chevy Bolt EUV!

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Google Apr 3, 2023

Just moved to Clear Lake and did not know that a dealership would come get my truck for an oil change. Awesome! I'm going back!

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Google Mar 27, 2023

Kristi Miles is the best salesperson ever!!! She takes good care of me, even after the sale! Thanks, Kristi!

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Google Mar 26, 2023

Great service. So nice they picked up and delivered my father’s vehicle. Thank you

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Google Mar 25, 2023

Justin Hoeft is a part of their sales team and he used to be my sales manager at a previous dealership! He is beyond knowledgeable with over 30 years of experience when it comes to getting you into the right vehicle and is very fair when it comes to trades on your old vehicle and pricing on your new vehicle! He will always go above and beyond for his customers even after the sale!

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Google Mar 19, 2023

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Google Mar 15, 2023

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Google Mar 12, 2023

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Google Mar 12, 2023

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Google Mar 5, 2023

I would like to thank all at Pritchards Lake Chevrolet, they were kind and made us feel welcome, was a good experience

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Google Mar 1, 2023

Had some work done on my truck here. Krystal kept me updated on the progress of my truck, answered all the questions I had, and got me a loaner car to use while my truck was being serviced. Everything was done in a timely manner as well. If I have any problems in the future, I will be coming back here to get service.

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Google Feb 28, 2023

I had a bad experience, but when the right people finally heard what was happening, they made it right. Owned up to it and really left me with a smile.

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Google Jan 22, 2023

I had excellent customer service working with Kristi Miles who helped with me buying my new car! I would recommend talking to Kristi when you in the market for a new car! Thank you for all you do!!!

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Google Dec 29, 2022

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Google Dec 20, 2022

Good people great service

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Google Nov 24, 2022

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Google Nov 14, 2022

Had a sudden oil leak Pritchards want to inspect took 20 min and they fixed it then there..DONE

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Google Oct 31, 2022

Friendly and knowledgable staff. Always greeted when I enter the building.

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Google Oct 30, 2022

Very friendly service department staff. They rotated my tires by accident but didn't charge for it either. I'm glad I stayed with Pritchards for this cars service work.

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Google Oct 28, 2022

Had a great experience with the whole staff! Especially Kristie, she really went the extra mile to get us the perfect car at a price we could afford. Grateful for all the hard work everyone did! Worth the two hours we drove to get the car!!

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Google Oct 27, 2022

Jason went above and beyond to help complete my purchase. Thanks to you and the rest of the staff.

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Google Oct 24, 2022

It was great

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Google Sep 29, 2022

great sales lady, Katie

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Google Sep 14, 2022

This is the second time I have went to pritchards for a car and I one again leave happy and don't feel as if I was taken to the cleaners. Great people and they make the process easy. Kristi Miles made it a painless experience.

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Google Sep 14, 2022


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