Customer Testimonials

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Google Apr 5, 2024

Micah worked really hard making sure the truck I purchased was the correct one for me. Very happy with it wasn’t sure I was going to buy new. Turned out to be the best choice for me.

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Google Mar 26, 2024

Cody was great through the whole buying process. We talked about the exact vehicle I was looking for and each time one came available he would reach out. We love the vehicle he found for us, fits all the needs we required!

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Google Mar 21, 2024

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Google Mar 15, 2024

Sold my car to the dealership. Tim gave me a very fair offer, handed him the keys, a sheet of paper needed for my loan details, and left. I came back about 4 hours later and had a check in my hand! No phone calls, meetings, or hassle. Tim, Angie, and the team couldn’t have made it an easier process. I literally did nothing! If you’re looking to sell a car, in North Iowa especially, go see the team at Pritchard’s Lake Chevrolet! Highly recommended.

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Google Mar 9, 2024

Pritchard's Lake was so helpful when my son's truck broke down in Clear Lake. The service department was extremely helpful and understanding during this stressful time for me, as I live in Michigan. Ultimately it came to the fact the truck was no longer salvageable, which was a sad moment, as this truck was a gift from my deceased father to my son. I had to make the decision to "give up" on repairs and buy a new vehicle. The service department put me in contact with salesman Blake. Blake was absolutely wonderful to work with. ...

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Google Mar 6, 2024

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Google Feb 26, 2024

Had a great experience! Blake worked with us and my limited time- frame and brought the car closer to us to test drive. When we went to the dealership Cody and Blake worked with us and got us out with our new car pretty quick. Thank you!

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Google Feb 13, 2024

Thanks Jason!!

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Google Feb 12, 2024

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Google Feb 10, 2024

Scott in sales and Angie in finance were fantastic to work with! Great overall experience!

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Google Jan 20, 2024

Awesome customer service! I first tried to get into the dealership in Mason City which was the worst experience I’ve ever had with a dealership. Totally different experience here at Pritchard. Got me in quick and diagnosed the problem with my truck as they did my oil change. Very helpful and professional.

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Google Jan 12, 2024

I have been shopping and looking for a new vehcile for sometime, wanting to replace my 2015 Ford Escape. I was introduce to Blake True after discussing some vehicles that I was interested in. He was awesome! I told him the different options I was thinking of and what I was torn between. He showed me several different vehicles and we test drove them. He actually knew everything about them, all the specs, what they were equipped with, which ones had certain features and which ones didn't. He never had to pause too look anything up, and never said "...

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Google Jan 10, 2024

Scott arranged a loaner for us from Lake Chevrolet while a recall was taken care of at the Garner location. Our car was picked up & brought back to Clear Lake where an oil change was done. It all went smoothly ! Thanks so much!

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Google Jan 3, 2024

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Google Jan 2, 2024

Stop in to ask questions on a loaner car they gave me as my chevy was in the shop. Deal was really good so I purchase the loaner

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Google Nov 18, 2023

Great dealership! Knowledgeable and Friendly staff!

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Google Nov 16, 2023

Always purchase and have my vehicles serviced here, great and friendly crew!

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Google Oct 25, 2023

My husband and I purchased a Ford Edge from this location. And let me tell you, the experience was outstanding. Kristi and Angie were amazing to work with, they were down to earth, relatable and all around helpful in every way possible. We had never owned such a high tech vehicle and Kristi sat down with me and ran through every feature the car had and I appreciated that more than she could ever imagine. I am excited to keep coming back to Pritchard's to purchase our future vehicles!

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Google Oct 25, 2023

Great place Scott is a great guy.

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Google Oct 24, 2023

Great service and knowledgeable staff.

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Google Oct 2, 2023

Kristi and Blake made the process of getting a vehicle for our family very smooth! Highly recommend!

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Google Sep 22, 2023

Sales Department is top notch.

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Google Aug 23, 2023

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Google Aug 21, 2023

Justin's years of experience and integrity are priceless.

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Google Aug 20, 2023

Service department is great. My appointment was at 4 they had it at 4:02 and back to me at 4:34.....I highly recommend them!!

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Google Aug 2, 2023

Flew out from Indiana to buy a new Chevy Bolt. Derek was our salesman, and he did a great job with everything. Angie and Austin also did a great job in the finance dept., getting all the necessary docs together. They all made the process pretty simple, thanks a bunch!

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Google Jul 27, 2023

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Google Jul 24, 2023

Buying was quick and easy. Very professional. Helped with all my questions.

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Google Jul 23, 2023

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Google Jun 30, 2023

I had a great experience buying a vehicle for my business here at Pritchard's. The price was very reasonable and the whole process was completely transparent. Pritchard's is a multi-generation business and you can tell right away that this place is special. Kristi was my salesperson. She was friendly, engaging, funny and had a warm smile! She didn't push or pressure me in any way. It really felt like I was just talking to an old friend. The process was quick and easy, Kristi had everything ready for me and made sure I was comfortable the entire ...

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Google Jun 22, 2023

Always enjoy doing business with Pritchards! The Behms are great people and they're my first call whenever I'm in the market for a new vehicle.

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Google Jun 15, 2023

Everything from my salesman Derek to the finance department went so smooth. Driving 2 hours away they made sure everything was ready for me and didn’t waste my time. The truck was clean and as advertised. They gave top dollar for my trade too. I wouldn’t be afraid to buy or recommend Pritchards to anyone.

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Google May 28, 2023

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Google May 25, 2023

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Google May 13, 2023

Got a new Equinox RS very nice

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Google May 7, 2023

Right on time and professionally done. Will be back.

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Google May 4, 2023

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Google Apr 10, 2023

Top notch Salesman (Derek Prestholt) and the dealership too. Derek and I worked together to keep track of my car during the transit period and once it arrived the remaining paper work was fast and easy. I have nothing but good things to say about the whole experience. And, we love, love, love our new 2023 Chevy Bolt EUV!

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Google Apr 3, 2023

Just moved to Clear Lake and did not know that a dealership would come get my truck for an oil change. Awesome! I'm going back!

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Google Mar 27, 2023

Kristi Miles is the best salesperson ever!!! She takes good care of me, even after the sale! Thanks, Kristi!

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Google Mar 26, 2023

Great service. So nice they picked up and delivered my father’s vehicle. Thank you

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Google Mar 25, 2023

Justin Hoeft is a part of their sales team and he used to be my sales manager at a previous dealership! He is beyond knowledgeable with over 30 years of experience when it comes to getting you into the right vehicle and is very fair when it comes to trades on your old vehicle and pricing on your new vehicle! He will always go above and beyond for his customers even after the sale!

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Google Mar 19, 2023

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Google Mar 15, 2023

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Google Mar 12, 2023

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Google Mar 12, 2023

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Google Mar 5, 2023

I would like to thank all at Pritchards Lake Chevrolet, they were kind and made us feel welcome, was a good experience

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Google Mar 1, 2023

Had some work done on my truck here. Krystal kept me updated on the progress of my truck, answered all the questions I had, and got me a loaner car to use while my truck was being serviced. Everything was done in a timely manner as well. If I have any problems in the future, I will be coming back here to get service.

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Google Feb 28, 2023

I had a bad experience, but when the right people finally heard what was happening, they made it right. Owned up to it and really left me with a smile.

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Google Jan 22, 2023

I had excellent customer service working with Kristi Miles who helped with me buying my new car! I would recommend talking to Kristi when you in the market for a new car! Thank you for all you do!!!

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Google Dec 29, 2022

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Google Dec 20, 2022

Good people great service

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Google Nov 24, 2022

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Google Nov 14, 2022

Had a sudden oil leak Pritchards want to inspect took 20 min and they fixed it then there..DONE

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Google Oct 31, 2022

Friendly and knowledgable staff. Always greeted when I enter the building.

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Google Oct 30, 2022

Very friendly service department staff. They rotated my tires by accident but didn't charge for it either. I'm glad I stayed with Pritchards for this cars service work.

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Google Oct 28, 2022

Had a great experience with the whole staff! Especially Kristie, she really went the extra mile to get us the perfect car at a price we could afford. Grateful for all the hard work everyone did! Worth the two hours we drove to get the car!!

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Google Oct 27, 2022

Jason went above and beyond to help complete my purchase. Thanks to you and the rest of the staff.

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Google Oct 24, 2022

It was great

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Google Sep 29, 2022

great sales lady, Katie

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Google Sep 14, 2022

This is the second time I have went to pritchards for a car and I one again leave happy and don't feel as if I was taken to the cleaners. Great people and they make the process easy. Kristi Miles made it a painless experience.

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Google Sep 14, 2022

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Google Aug 8, 2022

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Google Aug 7, 2022

Great Service! Love that Steve will pick up my vehicle for oil changes and return it when done.

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Google Jul 24, 2022

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Google Jul 12, 2022

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Google Jul 8, 2022

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Google Jul 2, 2022

I would recommend this dealership to anyone wishing to have the best experience ever in purchasing your next vehicle. My experience with Scott Behm was exceptional. He truly understands the meaning of quality customer service. I felt appreciated and valued as a customer. He is simply the BEST. And Angie Hickman too was a delight to work with. It's not easy thinking about financing especially with the cost of vehicles these days. She made it easy and stress free. I appreciated how both of them took their time to explain the process. You are so fortunate to have these ...

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Google Jun 23, 2022

Skylar was very helpful!

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Google Jun 17, 2022

Kristi was phenomenal to work with! We were overseas trying to find a VW e-Golf and had no luck getting any dealerships in the states to respond to our email inquiries or phone calls. Kristi was the first to call us back and was immediately helpful in tracking down the car we were looking for! Thank you for amazing service and for arranging transport for us to our next base in GA. Will definitely do business with them again if we ever need it!

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Google Jun 11, 2022

Both Tim and Scott Behm were stellar in 1)locating the right vehicle for us and 2)excellent delivery of the vehicle to meet all our expectations!! Awesome people to work with! Thank you Tim and Scott!!

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Google May 13, 2022

First off, let me just tell you that I could not be any more satisfied than coming here and buying a vehicle. So, if you're reading the review to choose a dealership...well look no further! Kristi Miles is my go-to sales representative. She is not only extremely knowledgeable about cars. But will take care of you from the beginning of the deal till the very end. In Addition, Kristi is the type of person who is willing to do the extra work, and willing to go above and beyond to get things done. Furthermore, Kristi is also the ...

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Google May 3, 2022

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Google Apr 27, 2022

I called Pritchard's Lake Chevrolet about a car I was interested in that I had seen advertised online. Kristi Miles answered the phone which turned out to be fortunate for us because she was fantastic to deal with. After many phone conversations and texts messages we ended up buying the car from her. When we came to pick up the car, she was so gracious and hospitable about everything that it was a pleasure doing business with her. I highly recommend this dealership if you are in the market for a car.

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Google Apr 4, 2022

Very willing to work with you to make you happy.

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Google Mar 31, 2022

Scott and Tim are the best. I wouldn’t buy a vehicle from anyone else. They are always helpful, friendly and honest.

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Google Mar 28, 2022

Great to work with. Service side, o.k. Bought a Jeep from them, they can't do anything as far as diagnostics, in Clear Lake, would have to drive to Garner, so that's a let down.

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Google Mar 10, 2022

Thank you Scott Behm. You went above and beyond!!

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Google Feb 28, 2022

Great experience with great people. If interested I would recommend Kristi.

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Google Feb 27, 2022

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Google Feb 24, 2022

Very kind and efficient Staff! It was so nice to have a great experience with purchasing a new car, being approved and driving off the lot the same day! I very much highly recommend!! Thank you very much!

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Google Feb 7, 2022

Tha ks.for the charge for my ev

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Google Jan 29, 2022

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Google Jan 21, 2022

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Google Jan 15, 2022

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Google Dec 11, 2021

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Google Dec 8, 2021

My experience here was excellent!! Kristin is the most professional, understanding, kind and overall helpful. She made the whole experience amazing! I would recommend buying a car here to anyone. All the people in there are very friendly, thanks again Kristin.

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Google Dec 1, 2021

I dropped off my vehicle on a Sunday evening and left my keys in the drop box. I called Monday morning and talked with Josh to make sure that my description of the issue I left on the service sheet made sense. Josh told me that they understood the issue and would take a look at my vehicle. I hear horror stories from people all of the time about waiting days/weeks for service work. My friends at Pritchard's Lake Chevrolet looked at my vehicle and fixed the issue on the same day. I am thankful for my local ...

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Google Nov 26, 2021

although my car never made it in to get checked out with costing me money for any kind of diagnostic testing on my car as i received 2 separate emails with an issue on my 2015 Chevy Spark with the anti-lock braking system and the another issue, I didn't get anything checked out due to it would cost me money and I am not paying for anything. they did make a phone call to Onstar to find out why they sent me the 2 emails I have no lights on .... they went out of their way and was most kind to me ...

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Google Nov 25, 2021

Was in and out in a timely manner

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Google Nov 24, 2021

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Google Nov 18, 2021

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Google Nov 14, 2021

Fast friendly service

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Google Oct 30, 2021

Fair Prices. I Drove 6 1/2 Hours From WI To Pick Up A New 2022 Camaro SS Convertible. Kristi Made The Process Quick And Easy Upon Arrival. Would Do Business Here Again.

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Google Oct 25, 2021

One of the easiest and best experiences we have ever had purchasing a vehicle. They have us an excellent offer on our used vehicle, and our purchase was a breeze. We are very happy with our purchase.

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Google Oct 13, 2021

I will never be able to thank Sydney and the service team enough. My car broke down hours from home. They were able to assess what went wrong, get the part ordered and fixed faster than I could've imagined. Sydney also helped me to figure out how to start a warranty claim on the repairs. She helped take a very stressful and overwhelming experience and completely turn it around. Not sure when I'll be back in Clear Lake, but if I need help while I'm in the area, I know where to go.

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Google Oct 11, 2021

This was one of the BEST car buying experiences. Kristi was so helpful and went out of her way to make sure everything was perfect..

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Google Sep 28, 2021

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Google Aug 19, 2021


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